18 month FTC
We are looking for a confident and proactive Administrator to join our Resource Management Team. To succeed in this role you will have the ability to hit the ground running and have the ability to work using your own initiative but also be able to recognise queries that require escalation. The role will be responsible for providing efficient and comprehensive IT and administrative support whilst ensuring a high level of customer service whilst meeting challenging deadlines.
In this role you’ll be:
•appointing sufficient and suitably skilled examiners, ensuring all scripts are allocated to schedule
•building exceptional relationships with our internal and external customers
•developing excellent working relationships with Examiners
•providing efficient and polite responses to email and phone enquires
•updating the internal systems with Examiner and associated data
•maintaining a clear overview of risks and escalate appropriately where new risks are identified
•taking responsibility for driving personal performance, to achieve departmental and personal goals
•collaborating with other teams and improving best practice and processes where appropriate.
Key experience / expertise sought:
•excellent MS Office skills
•ability to work on bespoke systems
•organisation and planning skills
•strong administrative experience
•delivering customer focused services
•strong people and relationship building skills
We are an independent education charity and the largest provider of academic qualifications taught in UK schools and colleges. We set and mark papers for more than half of all GCSEs and A-levels, and in 2018 we awarded more than three million of these qualifications! Today, we employ more than 800 people and work with around 27,000 teachers, lecturers, subject experts and academics, who help set and mark our exams.
At AQA we recognise our employees’ contribution and in return we are proud to offer an extensive reward and benefit package. This includes:
•a competitive salary
•standard 35-hour working week
•25 days annual leave rising to 30 days, plus all Bank Holidays and additional Christmas leave
•excellent contributory pension scheme
•an enhanced maternity/paternity.
No agencies, thank you.
AQA is an equal opportunities employer and welcomes applications from all sections of the community. AQA is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment. Our Safeguarding Policy is available on our website.
How to apply
To apply, please upload your CV and covering letter including your current and expected salary as one document via our website. Closing date for applications is 10am on Tuesday 20 August 2019. However, applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our adverts sooner.