Administrator - Fixed term contract

Job summary
11 month fixed term contract

We are looking for a proactive Administrator to join our Special Requirements Team. The team is responsible for supporting disadvantaged students during their GCSE or A-level exams. In some circumstances special consideration may be applied to a student’s exams and the Special Requirements Administrator is responsible for liaising by phone or email with schools, students and parents about these issues. The circumstances can occasionally be distressing for those affected so it is really important that people applying for the role have an empathetic approach to work and are comfortable dealing with people in these circumstances. This is a really rewarding role with the opportunity to support individuals through challenging times in their lives and to really make a difference in easing the worry around the exam period.

In this role you’ll be:

•maintaining a professional relationship with all customers by actively listening to their needs and responding appropriately
•processing applications and responding to a range of simple and complex queries from schools by making informed decisions
•modifying our assessments for visually impaired students in accordance with published guidelines to the highest standard

About you
We are looking for someone who can demonstrate excellent customer care and has a confident telephone manner; you’ll be an excellent communicator with lots of empathy. You will have strong administration experience with great IT skills and a good attention to detail. We are looking for a problem solver with the ability to work methodically through a problem to reach a solution.

About AQA

We are an independent education charity and the largest provider of academic qualifications taught in UK schools and colleges. We set and mark papers for more than half of all GCSEs and A-levels, and in 2018 we awarded more than three million of these qualifications! Today, we employ more than 800 people and work with around 27,000 teachers, lecturers, subject experts and academics, who help set and mark our exams.


At AQA we recognise our employees’ contribution and in return we are proud to offer an extensive reward and benefit package. This includes:

•a competitive salary
•standard 35-hour working week
•25 days annual leave rising to 30 days, plus all Bank Holidays and additional Christmas leave
•excellent contributory pension scheme
•an enhanced maternity/paternity.

No agencies, thank you.

AQA is an equal opportunities employer and welcomes applications from all sections of the community. AQA is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment. Our Safeguarding Policy is available on our website.

How to apply

To apply, please upload your CV and covering letter including your current and expected salary as one document via our website. Closing date for applications is 10am on Thursday 15 August 2019. However, applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our adverts sooner.