Change and Process Analyst - Fixed term contract

Job summary
Fixed term contract- 24 months

We are recruiting a Change and Process Analyst to join our Change Function in executing a wide range of change management to support the successful delivery of technology-enabled change programmes, including: the business transition for a major IT-enabled transformation programme to implement a new bespoke operational system that will be used by approximately 1500 employees and 35k external users; the design and delivery of an associated IT support model for the new operational system; and a cultural change programme.

The role of the Change and Process Analyst has a real emphasis on business change impact assessment, including conducting detailed analysis of business and system process, identifying the up and downstream impacts that will occur across all domains of change (process, people, and technology) as a result of the forthcoming system implementation, and tracing all impacts through every branch of process until the entire, detailed change scope is documented and understood. A specific focus of the role is to identify all the business impacts of change arising from all the technical and business drivers. The Change and Process Analyst will work with other colleagues within the Change Function to ensure that the entire impact of the transformation programme is identified and collated, and mitigating actions are identified and implemented.

Additionally, the Change and Process Analyst will support the Change Team in other activities within the change management delivery lifecycle including training needs analysis, transition planning, readiness assessment, communication support, stakeholder engagement, and general change planning and co-ordination.

About the role:
•Plan and deliver change impact assessment for all domains of change, and all aspects of programme delivery scope, involving detailed analysis of technical and business process to determine the business impacts
•Any other relevant change management activities in support of the implementation of the IT-enabled transformation programme and associated IT support model, focusing on process analysis to enable change management outcomes.
•Contribute to the development of the AQA change team
•Deliver change management activities to support the successful implementation of the wider technology and change portfolio as required

Key experience / expertise sought:
•Experience of implementing new IT Service Delivery models (ITIL)
•Experience of working in IT departments
•Ability to assess and analyse complex business and system process and technical information, identify impacts, and follow them through
•Excellent understating and evidence of using change management methodologies and their practical application
•Communicating and engaging with Internal and External stakeholders including Contractors
•Self-starter with the ability to plan and prioritise own work, while working as part of a team and managing inter-team dependencies and relationships
•Tenacious, detail-oriented and curious
•Motivating, enthusiastic and Inspiring attitude
•Flexible, can do attitude with a proactive work ethic

About AQA
We are an independent education charity and the largest provider of academic qualifications taught in schools and colleges. With a turnover of over £170m, we set and mark papers for around half of all GCSEs and A-levels. In the summer of 2018 we will award over 3 million qualifications. Born out of five leading universities, we have over a century of qualifications expertise. Today, we employ more than 800 people and work with around 30,000 teachers, lecturers, subject experts and academics, who help set and mark our exams.

At AQA we recognise our employees’ contribution and in return we are proud to offer an extensive reward and benefit package. This includes –

•Competitive salary
•25 days annual leave rising to 30 days, plus all Bank Holidays and additional Christmas leave
•5 paid days per year for voluntary service
•Excellent contributory pension scheme
•Life assurance
•An enhanced maternity/paternity and sick pay scheme

How to apply

To apply, please upload your CV and covering letter including your current and expected salary as one document via our website.

Closing date for applications is 23 April 2019. Telephone interviews will be held initially followed by Face to Face interviews to be held week commencing 29 April 2019.

However, applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our adverts sooner.

No agencies, thank you.

AQA is an equal opportunities employer and welcomes applications from all sections of the community. AQA is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment. Our Safeguarding Policy is available on our website.